Terms & Conditions
Last Updated: July 2026
Welcome to Shamanic Heal, located at www.shamanicheal.com (the "Website").
By accessing, browsing, purchasing products, or booking services through this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
These Terms apply to all visitors, users, and customers of the Website.
Definitions
Website Ownership
For the purposes of these Terms & Conditions:
Website – The Shamanic Heal website located at www.shamanicheal.com, including all of its pages, content, products, and services.
Website Owner – Lilach Klil Netzer, owner and operator of the Website.
User – Any person who visits or uses the Website.
Customer – Any person who purchases products or books services through the Website.
Product – Any handmade item, jewelry, artwork, ceremonial tool, accessory, or other physical product offered for sale on the Website.
Custom Product – A product created specifically according to a customer's request, including modifications to design, materials, dimensions, or other characteristics.
Service – Any treatment, consultation, workshop, course, private session, event, or other service offered through the Website.
Business Day – Sunday through Thursday, excluding Fridays, Saturdays, Israeli public holidays, holiday eves, and official non-business days.
Order – A completed purchase of a product or booking of a service after payment has been successfully confirmed.
This Website is owned and operated by Lilach Klil Netzer.
Email: shamanichealk@gmail.com
Phone: +972-50-264-4416
Website Use
The Website is intended for users who are at least 18 years of age or minors who have received permission from a parent or legal guardian.
Users agree to use the Website lawfully, in good faith, and in accordance with all applicable laws.
Users may not interfere with the operation of the Website, attempt unauthorized access to its systems, or use the Website for any unlawful purpose.
Handmade Products
All products sold on this Website are handmade.
Many items are one of a kind and cannot be reproduced exactly.
Because natural materials such as gemstones, wood, seeds, feathers, bones, antlers, metals, natural fibers, and other organic materials are used, slight variations in color, texture, size, shape, wood grain, stone patterns, and overall appearance may occur.
These natural variations are an inherent part of handmade craftsmanship and are not considered defects.
Product Availability
All products are offered subject to availability.
Occasionally, an item may become unavailable before the Website inventory has been updated.
If this occurs, the customer will be notified as soon as possible and may choose either a suitable replacement or a full refund.
Custom Orders
Custom-made products are created specifically for each customer.
Once work has begun on a custom order, it cannot be canceled unless otherwise agreed in writing or required by applicable law.
Treatments, Workshops & Services
Customers may book treatments, workshops, courses, consultations, and other services through the Website.
Cancellations and rescheduling are subject to the cancellation policy published on the Website.
Shipping & Delivery
Shipping and delivery are governed by the Shipping & Delivery Policy, which forms an integral part of these Terms & Conditions.
Returns & Refunds
Returns, cancellations, and refunds are handled in accordance with applicable consumer protection laws and the Website's published Return & Refund Policy.
Custom-made or personalized products cannot be canceled or returned except where required by law.
If a customer receives a damaged product or an incorrect item, they must contact the Website Owner within three (3) days of delivery and provide photographs together with a description of the issue.
Each request will be reviewed individually. Where appropriate, a repair, replacement, or refund will be offered in accordance with the circumstances and applicable law.
Approved refunds will be issued using the original payment method.
Disclaimer
The information, content, treatments, workshops, and services presented on this Website are provided for educational, personal development, and informational purposes only.
They are not intended to diagnose, treat, cure, or prevent any medical or psychological condition and should not be considered a substitute for professional medical, psychological, psychiatric, or other licensed healthcare advice.
Customers should never discontinue medical treatment or delay seeking professional medical care based on information provided on this Website.
Limitation of Liability
Products and services are provided "AS IS", subject to applicable law.
Customers are responsible for using products safely and according to their intended purpose.
The Website Owner shall not be liable for damages resulting from improper use, misuse, neglect, natural wear, improper maintenance, accidents, or circumstances beyond her reasonable control.
Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.
Website Information
Every effort is made to ensure that product descriptions, pricing, availability, photographs, and other information are accurate.
However, typographical errors, inaccuracies, or omissions may occasionally occur.
The Website Owner reserves the right to correct any such errors, update information, or cancel orders affected by material mistakes. In such cases, any payment received will be refunded in full.
Intellectual Property
All intellectual property rights relating to this Website remain the exclusive property of the Website Owner.
This includes, but is not limited to:
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Website design
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Business name
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Logo
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Product designs
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Artwork
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Photographs
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Text
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Graphics
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Videos
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Downloadable content
No content may be copied, reproduced, distributed, translated, modified, published, or used commercially without the prior written consent of the Website Owner.
Payment Methods
Payments are processed through secure third-party payment providers.
The Website Owner does not store customers' credit card information.
Privacy
The collection and use of personal information are governed by the Website's Privacy Policy.
Cookies - The Website uses cookies and similar technologies to ensure its proper operation, enhance security, improve the user experience, remember user preferences, analyze Website performance, and provide the services offered through the Website.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the Website.
Third party services - To operate the Website and provide its services, the Website uses third-party service providers, including Wix, payment processors, shipping providers, and analytics services.
These providers may process personal information in accordance with their own privacy policies and applicable laws. Personal information is shared with third parties only to the extent necessary for processing payments, fulfilling orders, arranging deliveries, operating the Website, and providing the requested services.
Force Majeure
The Website Owner shall not be liable for delays or failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to war, armed conflict, acts of terrorism, natural disasters, epidemics, pandemics, strikes, customs delays, communication failures, transportation disruptions, or other force majeure events.
Amendments
The Website Owner reserves the right to modify these Terms & Conditions at any time.
The version published on the Website at the time of use shall be the binding version.
Governing Law
These Terms & Conditions shall be governed by the laws of the State of Israel.
Any dispute arising from the use of the Website or purchases made through it shall be subject to the exclusive jurisdiction of the competent courts in Israel, unless otherwise required by applicable law.